Follow the instructions in the pop-up message which appeared at checkout before attempting to make another purchase, if you are not approved to pay with Klarna.

Our automated approval decisions are based on the available customer data, including information such as if you’ve paid off previous credits on time, or if you have too much outstanding debt elsewhere.

Each purchase attempt generates a new automated approval decision, which is based on current credit data, regardless of past approvals or rejections. A rejection does not negatively impact your credit score.

Good to know: Our customer service agents do not have additional information about the automated decline reason and are not able to change or influence the decision.

Yes. There is no set limit for how many purchases you can have with Klarna.

• Why wasn’t my purchase approved with Klarna?

• Does Klarna perform a credit check on me and will it affect my credit score?

• My purchase was denied, why do I still have a transaction on my card?

• Why can’t I pay with Klarna anymore?