The decline reason is displayed in a pop-up message, which appears at checkout, if the One-time card service is denied.

Follow the instructions in the pop-up message before attempting to make another purchase.

We understand it can be frustrating if you experience that our One-time card service is not available, especially having been approved in the past.

Visit the store’s website for more information regarding their restrictions.

While Klarna does not monitor every store searchable in the Klarna app, we generally decline transactions that don’t promote financial wellness or best meet our regulatory, ethical, and risk standards:

• Bill or rent payments

• Gift card providers

• Governmental agencies

• Medical care

• Online gaming or gambling

• Rideshare services

• Subscription services

• Drugs or alcohol

• Supermarkets

• Pharmacies

Good to know: Our customer service agents do not have additional information about the automated decline reason and are not able to change or influence the decision.

• How can I get approved to pay with Klarna?

• What happens if my purchase is for a different amount than the One-time card?

• What if I never use the One-time card and want to cancel it?

• What is a One-time card and how does it work?

• Why wasn’t my purchase approved with Klarna?