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• Klarna - Shop wherever. Whenever. Pay in 4.

Cookie Policy

• Cookie Policy

Customer Service

• How do I change the card for a purchase?

• How can I pay?

• What is a One-time card and how does it work?

• Does Klarna perform a credit check on me and will it affect my credit score?

• Where can I use Klarna?

• How can I add, change or remove my card?

• How do I cancel my order?

• I haven’t received my order. Do I have to pay?

• Why do I see two orders in the app when I only placed one?

• What are 4 interest-free instalments from Klarna?

• How do I close my Klarna account?

• How do I change my billing address?

• How do I change my name?

• I can't log in, what can I do?

• How do I log in?

• Can I pay in-store using Klarna?

• How much am I eligible to spend?

• What if I never use the One-time card and want to cancel it?

• What happens if my purchase is for a different amount than the One-time card?

• How can I change my email address?

• When is my payment due?

• What happens if I can’t pay on time?

• Will I receive payment reminders?

• How can I extend my due date?

• My problem has been solved, what should I do?

• Why was the investigation of my problem closed, even though my problem has not been solved yet?

• What should I do if the store doesn’t respond?

• My return hasn’t been registered, what should I do?

• Can I change my return after it’s been reported?

• What happens when I report a return?

• How do I return my order?

• Customer Service

• There’s something wrong with my order. Do I have to pay?

• How long do refunds take?

• Why did I receive a reminder after returning my order?

• What’s the status of the investigation of my return?

• How long does it take for my return to be registered?

• Why was the investigation of my return closed, even though my return hasn't been registered yet?

• My order was canceled. Why am I still being charged?

• How can I make a formal complaint to Klarna?

• When will my order be delivered?

• Why was the One-time card purchase declined?

• Why can't I pay with Klarna anymore?

• My purchase was denied, why do I still have a transaction on my card?

• How can I get approved to pay with Klarna?

• Why wasn't my purchase approved with Klarna?

• How long does it take for my problem to be solved?

• What’s the status of the investigation into my problem?

• What happens after I‘ve reported my problem?

• Where can I find my payment plan?

• How can I report a fraud attempt?

• I don’t recognize a charge, what should I do?

• How can I merge my Klarna accounts?

• What is phishing and how can I identify it?

• How can I protect myself against identity theft?

• Is shopping with Klarna safe?

• How can I request the deletion of my personal data?

• Why do I need to verify my details when paying?

• Why was I charged a late fee?

• Why is my debt in collection?

• How can I avoid late fees?

• Does Klarna charge an annual fee?

• Who can use Klarna?

• Is there a late fee for 4 interest-free instalments?

• Why did Klarna charge me twice?

• I have a payment due, but get an error message when I try to pay, what can I do?

• Account & settings

• Cancellations

• Credit check

• Data protection

• Debt collection & late fees

• Declined Purchase

• Deliveries

• Deliveries & returns

• Fraud & security

• How to use Klarna

• Login

• Make & manage payments

• Manage account

• Manage refunds

• One-time card

• Payment issues

• Payment options

• Payments

• Prevent fraud

• Problem resolution

• Products & services

• Refunds

• Report fraud

• Returns

• Spending limit

Business

• Merchant Support Mail Form

• Merchant Support

• How do I change my bank account details?

• Why do I need a transfer agreement?

• When will I receive my payouts?

• What is AML and why do I need to complete this form?

• What is an Administrator?

• What is a payment service provider (PSP)?

• When will I be paid for an order?

• What is the Merchant Portal?

• How do I login to the Merchant Portal?

• How do I add users in the Merchant Portal?

• What can my team do in the Merchant Portal?

• How do I add a logo to the customer invoices?

• How do I change language in the Merchant Portal?

• How do I register a returned order?

• How can I see the order history?

• How do I receive my log in details for the Merchant portal?

• How do I remove a user?

• How do I add a user in the Merchant Portal?

• How do I remove an order that’s been cancelled?

• Where can I find my orders?

• Where can I find my payout?

• How do I remove an item from the customers’ order?

• Where can I find the Klarna API-credentials?

• What do I do when I can not deliver all the products to the customer in one go?

• What does a captured order mean?

• What is an app in the Merchant Portal?

• What is the Branding app?

• What is the Users app?

• What is the Settlements app?

• What is the Orders app?

• What is the Settings app?

• Where can I access the settlement files?

• What do the various order statuses mean?

• How do I start selling with Klarna?

• Is there a binding period for the agreement?

• What are Klarna's payment options?

• How do we reply when the customer asks about their remaining account balance?

• How do I change a customer's billing address?

• Why can't the customer complete their purchase?

• What happens when the customer makes a return?

• Can I remove a customer's late fee?

• When is the customer refunded?

• Do I have a contact person?

• How do I pay Klarnas fees?

• What languages are Klarnas agreements available in?

• Are there any restrictions on what I can sell through Klarna?

• How do I start selling to other countries?

• In which countries can I use Klarna?

• When do I receive my payouts?

• How do I become a customer with Klarna?

• How does Klarna charge for its service?

• How do I fix the error message "401 Unauthorised" in the checkout?

• What needs to be done before I can start integrating with Klarna?

• I have logged in to the Merchant Portal to integrate. How does it work?

• What is the username and password that needs to be added to my platform?

• How does the integration work?

• How do I add the Klarna badge to my available payment options?

• What does it mean that an order has expired?

• On-Site Messaging

• Vend

• Global-e

• Platforms and partners

• Payment methods

• Wix

• Virtual shopping

• Business

• Partners

• Retail Insider

• CRM Campaigns

• Affiliate Marketing

• Marketing solutions

• Creator Platform

• Case Studies

• Instalments

• In-store

• Creator platform

• Ads and Sponsored Content

• Why did we receive an email from the customer that wasn’t sent from their private email address?

• What do we do when we receive a customer email sent from the Klarna app?

• Administration

• Agreement questions

• Customer related cases

• Merchant Portal

• Sell with Klarna

• Technical and Integration

Sitemap

• Sitemap

Pay in-store with Klarna and Apple Pay

• Pay in-store with Klarna and Apple Pay

Shop contactless with Google Pay

• Shop contactless with Google Pay

Feedback and complaints

• Feedback and complaints

Privacy Policy (Notice)

• Privacy Policy (Notice)

BNPL Code of Practice

• BNPL Code of Practice

Legal

• Merchants General Terms and Conditions

• Legal

• Target market determinations

Experiencing Hardship?

• Experiencing Hardship?

Shop with Buyer Protection on every purchase

• Shop with Buyer Protection on every purchase

How it works

• How it works

The App

• The App

• Emissions Tracker