Feedback and complaints

I have some feedback and ideas on how you could improve your service

At Klarna, we value our customers’ opinions because we always strive to develop our services. We want to know what you think and appreciate feedback on how you experience our products and services. Your feedback will be reviewed and evaluated by the team responsible for the product or service in question. Please reach out to our

Customer Service Department

and let them know that you wish to leave feedback for our consideration.

I have an issue with my order – What should I do?

If there’s an issue with a purchase – you haven’t received it, it’s not what you ordered, or the merchant hasn’t acknowledged your return – you can report a problem with us, which will allow time for you to contact the merchant to resolve the issue. For more information we encourage you to check out the FAQ section –

Deliveries & returns

, where you can find out the best way to report and manage your problem.

I am dissatisfied with Klarna’s payment products or service – How can I make a complaint?

Everyone has the right to expect a good service and to have things put right if they go wrong. If something hasn’t quite worked out the way it was supposed to, please contact our

Customer Service

. Our customer service representatives will do their best to sort out problems or misunderstandings that have arisen as soon as possible for you. They can also escalate your issue or complaint to the right team if further support is needed. At Klarna, each of our customers is important to us, and we uphold your right to a fair, swift, and courteous service at all times.

To submit your complaint:

Contact our
Customer Service
File your complaint with one of our trained Customer Service agents
Provide us with as much relevant information as possible (e.g., your statement reference), to ensure that we can help you as quickly and effectively as possible

We deal with all complaints promptly, effectively, and in a positive manner and aim to resolve the matter during your initial contact with us. If we are unable to resolve your complaint straightaway, we will acknowledge your complaint, and we will endeavour to investigate and resolve your complaint quickly, and within 20 business days wherever possible.

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Klarna is available around the world with a variable offering, choose one that suits you best.

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