Why are my payouts suspended?
If you’ve just completed your onboarding process, and the status of your payouts is shown as ‘suspended’ in the
section of the Merchant portal – you can relax. This is the usual status displayed to all newly onboarded merchants as we ensure everything works correctly. So, give some time for the information to be updated.Not a new merchant? Then your bank account details are most likely not valid, meaning you need to
.If none of these apply to you and you need more help, contact our .