Consumer Ombudsman

If you remain dissatisfied with the outcome of your complaint after receiving a final response from Klarna’s Customer Service, you have the option to submit your complaint to Klarna’s Consumer Ombudsman for additional review.

After receiving your complaint, the Consumer Ombudsman will impartially review the previous handling of your case and decide if the current outcome should be upheld or if it should be changed. You will receive an answer as soon as a final decision has been made, but no longer than 10 working days after the Ombudsman has received your submission.

If you have not raised a complaint to Klarna previously, you must first contact

Customer Service here

. Please note, The Consumer Ombudsman has a right to dismiss your case if the Klarna Customer Service team was not given the opportunity to assess your complaint before a request for a review by the Consumer Ombudsman was filed. You can find more information about how to file a complaint to Klarna and the complaint process

here

To request your complaint to be reviewed by the Consumer Ombudsman, please fill in the form below. An acknowledgement will be sent to you via email within one workday if your submission meets the requirements to be reviewed by the Consumer Ombudsman as mentioned above.

Have you been in contact with our Customer Service regarding your complaint?

Answer

The consumer ombudsperson only reviews concerns if they have already been dealt with by our customer service.

Here

you can contact our customer service directly.

The Consumer Ombudsman looks at each errand impartially. Please note that the Consumer Ombudsman only investigates complaints that previously have been handled by Klarna’s Customer Service. If you have not yet submitted a complaint to Klarna you should do so first.

By ticking the box you are confirming that your complaint meets the requirement described above. *

Full name *

Email *

Date of birth *

Invoice or order number *

Describe your errand *

Why are you not satisfied with Klarna's previous decision? *

How do you wish your errand was solved instead *

Attachment

By submitting information, I agree to Klarna's handling of

personal data

If you are not satisfied with the decision made by the Consumer Ombudsman, you have the right to take the matter to The National Board for Consumer Disputes in Sweden (ARN) via www.arn.se. ARN is a government agency whose task is to impartially settle disputes between consumers and traders at no cost. You also have the option to turn to your local consumer protection agency.

How to reach The National Board for Consumer Disputes:

Website:

www.arn.se

Address: PO Box 174, 101 23 Stockholm, Sweden

The European Commission offers an online platform to resolve disputes that have arisen in e-commerce across national borders, outside of the courts. Via this platform, you can report your case in all official EU languages.

You reach the platform via

this link