How long do refunds take?
Your refund will be processed within 5-7 business days. Once the store has registered your return or cancellation, you will receive your refund according to the store’s refund policy.
to view the status of your latest return or cancellation.Heads up, according to most store’s T&Cs express shipping fees are not refundable.
Good to know: Refunds are processed in different ways, depending on how much you have paid and if the store has processed a full or partial refund. Heads up, according to most store’s T&Cs express shipping fees are not refundable.
Full refund
Once the full refund is registered against your order, the invoice will be canceled. If you had already paid the invoice you will receive a refund for the paid amount to the bank account provided.Partial refund
If the partial refund is less than the remaining balance on your invoice, the amount will be deducted from the outstanding balance and you will receive an updated invoice in the app.
If the partial refund is greater than the remaining balance on your invoice, the refund amount will be credited to the account number you emailed us.
Still waiting for your refund?
Depending on your financial institution, it can take up to 14 days for the funds to show in your account. To check the status of your refund first
, then check the refund against your original payment method. If after 14 days you have not received a refund, or your original form of payment is associated with a now closed bank account, with our Customer Service. If your payment plan has not yet been adjusted by the store, please contact the store directly to confirm your return or order cancelation.Related articles
Still need help?
Get assistance with your purchases, account, and more.