I can’t log in, what can I do?
If you’re unable to sign in to your account for any other reason, please call our Customer Service.
I didn’t receive the login email
Try the following if you didn’t receive the email with the verification code/login link:
Check your spam folder
Verify you are signing in with the same email address you used to place the order
Try entering another email address you might have used
Use your phone number to log in with the verification code instead
The login link isn’t working
If you received the email but the login link is not working, try the following:
Update the Klarna app to the latest version
Click the login link on the same device from which you intend to log in to the app
Use your phone number to log in with the verification code instead
I didn’t receive the verification code
If you didn’t receive the text with the verification code, try the following:
Check you entered the correct phone number
Try adding the country code to your phone number
Switch flight mode on and off then resend code
I forgot my PIN code
Log in with your email instead
Go to
Scroll down and select Face ID/Touch ID & PIN
Toggle PIN off and then back on
Complete the setup steps to sign in with your new PIN code
Still need help?
Get assistance with your purchases, account, and more.