What’s the status of the investigation into my problem? | Klarna Switzerland

What’s the status of the investigation into my problem?

You can always check the status and outcome of the investigation in the Klarna app.

Log in
to the app
Select the purchase you want to check
Find the details regarding the investigation in the information box

Good to know: Be sure to check your emails because after 21 days we will contact you for additional information.

Related articles

Still need help?

Get assistance with your purchases, account, and more.

Sign in to get help

Choose your language and region

Klarna is available around the world with a variable offering, choose one that suits you best.

Copyright © 2005-2024 Klarna Bank AB (publ). Headquarters: Stockholm, Sweden. All rights reserved. Klarna Bank AB (publ). Sveavägen 46, 111 34 Stockholm. Organization number: 556737-0431