Feedback and Complaints

I want to give you feedback. How can I do that?

We at Klarna value our customers' feedback as we always strive to improve our service. We are very interested in hearing your opinion and receiving feedback about your experience with Klarna. Please contact our customer service and let us know!

 

I am dissatisfied. How can I file a complaint?

This is how you file a complaint:

If you are dissatisfied, please always contact our customer service. We will gladly try to find a solution for you. Note that it is best to get in contact with the customer service in the country you made the purchase in. Of course it is always possible to get help in English.

We ask you to contact our customer service first, because we think that most problems and misunderstandings can be solved best when talking directly with each other. If we don't succeed in that, please contact our customer satisfaction responsible.

 

If you are dissatisfied with the solution our customer service offered you:

In case that your dissatisfaction remains after your contact with our customer service, you can have your case reconsidered by the customer satisfaction responsible at Klarna. Please file your complaint via email to service@klarna.se together with your contact details and invoice number if you have one. In order for us to handle your matter in the fastest and most efficient way, we kindly ask you to provide us with as much information as possible.Your case will be closely investigated one more time and you will be informed about Klarna’s final view and decision.

 

If you are still dissatisfied:

You can obtain free advice by Konsumenternas Bank- och Finansbyrå; for more information see www.konsumenternas.se. Furthermore, you can also contact the consumer advisor in your local municipality. If you are not satisfied with the handling of your case by us at Klarna you can bring the matter before the Board for Consumer Complaints (ARN) or to the general court. See www.arn.se for information about the Board for Consumer Complaints.