KlarnaKlarna for businessMerchant SupportOrders & refundsOrders & refundsOrders & refundsCanceled orders | Expired orders | Order details | Order statuses | RefundsCanceled ordersHow do I cancel an order in the Merchant portal?Why is my customer’s order canceled by Klarna?Expired ordersWhat happens with a customer’s payment when an order expires?What is the order’s expiration date and how can I extend it?What can I do with an expired order?What does ‘Expires soon’ mean?Order detailsWhat do the different order details mean?Where can I find the orders in the Merchant portal?Order statusesWhat do the different order statuses mean?What is a ‘Stop request’?Does Klarna communicate stop requests to customers?RefundsHow do I refund an order?How do I remove an item from the customer’s order?When will a customer receive the refund?What to do if a customer pays me directly?How do I register a returned order?