What do I do with a returned order?
When your customer returns (all or part of) an order, register the return/refund and the customer’s invoice will be automatically updated.
Orders can be refunded via your e-commerce platform directly. All updates will also be reflected in the
. So, when you refund the order in your e-commerce platform, that order will automatically be refunded in the Merchant portal.If you handle orders only in the Merchant portal, then go to
, find the returned order, mark the order lines you want to refund, and click the ‘Refund’ button.Good to know: in case the return is not registered within a given time, we’ll then step in to help solve the
.