• Help

Find solutions

When will a customer receive the refund?

It takes up to 14 business days for the refund to reach customer’s account. A customer’s refund is processed differently depending on which payment method the customer chose when making the purchase. If the customer has an issue with the refund, they should contact customer’s services.

Copyright © 2005-2024 Klarna Bank AB (publ). Klarna Bank AB (publ), is authorised by the Swedish Financial Supervisory Authority in Sweden and is regulated by the Central Bank of Ireland for conduct of business rules. Please shop responsibly, 18+, ROI residents only, T&Cs apply. Credit subject to status.