It’s not possible to change the information submitted after reporting the return to us. But don’t worry, you’ll only have to pay for the items that you keep.

If you’ve changed your mind and you want to return more, or fewer, items than you originally reported, inform the store directly as only they can update your payments. Please check the store’s website for information on their return policy and instructions on how to make changes to your return. Once the store has registered your return, your payments will be adjusted accordingly, and we’ll notify you and send you an email with the updated payments.

If you no longer want to return your order, you can cancel the reported return in the Klarna app by following the steps below.

To cancel your return:

1. Go to

   Payments

2. Select the purchase you want to update

3. Select Cancel return at the bottom of the page

If an outstanding amount is due after canceling the return, you can make a payment by

Good to know: Once you’ve canceled your return, you will not be able to report a return for the same purchase again.

Once you’ve canceled your return, you will not be able to report a return to us again for the same purchase. If you have canceled your return in error, contact the store directly to adjust your payments.

• What’s the status of the investigation of my return?

• Why was the investigation of my return closed, even though my return hasn’t been registered yet?

• How long does it take for my return to be registered?

• What happens when I report a return?