• Help

Shop

How do I cancel my order?

To cancel your order, follow these steps:

  1. Contact the store
    Contact the store directly to cancel your order. Always follow the store’s cancelation policy. As the payment provider, we can’t cancel your order.

  2. Wait for the store’s confirmation
    We will cancel your payment accordingly and refund any paid amount when the store confirms the cancellation.

  3. Check for updates in the Klarna app
    You can check the status of your order anytime under

    in the Klarna app.

  4. Receive refund

    and can take up to 14 days, depending on your financial institution. If 14 days have passed since the store confirmed your cancellation and you’re still missing your refund, please chat with our Customer Service with your cancellation confirmation available.

Related articles

Still need help?

Get assistance with your purchases, account, and more.

Copyright © 2005-2024 Klarna Bank AB (publ). Klarna Bank AB (publ), is authorised by the Swedish Financial Supervisory Authority in Sweden and is regulated by the Central Bank of Ireland for conduct of business rules. Please shop responsibly, 18+, ROI residents only, T&Cs apply. Credit subject to status.