Refunds are credited to the original payment method after 14 days if you didn't opt in to either enable Klarna balance refunds or select another payment method.

Where can I find or view my refund?

Refunds are either credited to your Klarna balance or to the original payment method depending on your settings. If you have an open Klarna balance, your refunds will automatically be sent there.

If you don't have a Klarna balance, you'll have received a notification in the app, and an email, to prompt you to either activate Klarna balance or choose to be refunded to another payment method.

To check if you have enabled Klarna balance refunds:

1. Go to Payments

2. Navigate to Payment preferences

3. Tap Send to Klarna balance to toggle on/off

Heads up, according to most store’s T&Cs express shipping fees are not refundable.

Full refund
Once the full refund is registered against your order, any remaining payments will be cancelled and the already paid amount will be refunded to the bank account provided.

Partial refund

• If the partial refund is greater than the remaining balance of your order, the refund amount will be credited to the original payment method.

• If the partial refund is less than the remaining balance of your order, the amount will be deducted from the outstanding balance and spread evenly across the remaining payments.

You can view any updates to your payment plan in the app.

Still waiting for your refund?
Depending on your financial institution, it can take up to 14 days for the funds to show in your account. To check the status of your refund, first ensure the store updated your payment plan accordingly, then check the refund against your original payment method.

If after 14 days you have not received a refund, or your original form of payment is associated with a now closed bank account, contact our Customer Service. If your payment plan has not yet been adjusted by the store, please contact the store directly to confirm your return or order cancellation.

• How do I cancel my order?

• What happens when I report a return?

• My order was cancelled. Why am I still being charged?