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I don’t recognize a charge, what should I do?

If you receive an email or see a charge linked to Klarna that you don’t recognize, report the unauthorized charge to us.

Before reporting a charge as unauthorized, first, check that:

  • You are the only person in your household who has used your account to shop

  • You did not select Klarna at the checkout on a store’s website without noticing

  • You did not receive an order confirmation or email from Klarna on or around the date of the purchase

  • It‘s not a charge for a previous order that has been billed separately

  • It’s not a possible authorization hold for a pending purchase

If you still do not recognize this Klarna purchase and you believe you may be a victim of identity theft, report it to us directly in the app or by contacting our customer service.

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Copyright © 2005-2024 Klarna Bank AB (publ). Klarna Bank AB (publ), is authorised by the Swedish Financial Supervisory Authority in Sweden and is regulated by the Central Bank of Ireland for conduct of business rules. Please shop responsibly, 18+, ROI residents only, T&Cs apply. Credit subject to status.