What’s the status of the investigation into my problem?
You can always check the status and outcome of the investigation in the Klarna app.
- to the app
Select the order you want to check
Find the details regarding the investigation in the information box
Good to know: Be sure to check your emails because after 21 days we will contact you for additional information.
Related articles
Still need help?
Get assistance with your purchases, account, and more.