The decline reason is displayed in a pop-up message, which appears at checkout, when you can’t use Klarna to pay.

Follow the instructions in the pop-up message before attempting to make another purchase.

We understand it can be frustrating if you experience that not all or no Klarna payment options are available to you when making a purchase – especially having been approved in the past. Different factors are being assessed in real time to help our customers balance debt risk and stay on top of their spending.

Good to know: Our customer service agents do not have additional information about the automated decline reason and are not able to change or influence the decision.

• How can I get approved to pay with Klarna?