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Customer Service

• How can I change my email address?

• My problem has been solved, what should I do?

• What’s the status of the investigation of my return?

• How can I get approved to pay with Klarna?

• How do I cancel my order?

• What should I do if the store doesn’t respond?

• How do I change my billing address?

• How long do refunds take?

• How long does it take for my return to be registered?

• I haven’t received my order. Do I have to pay?

• How much am I eligible to spend?

• My purchase was denied. Why do I still see a transaction to Klarna on my card?

• Does Klarna perform a credit check?

• How can I extend my due date?

• Why did I receive a reminder after returning my order?

• There’s something wrong with my order. Do I have to pay?

• When is my payment due?

• My return hasn’t been registered. What should I do?

• Why was the investigation of my problem closed, even though my problem has not been solved yet?

• Why was the investigation of my return closed, even though my return hasn't been registered yet?

• What happens when I report a return?

• How do I return my order?

• How can I add, change or remove my card?

• Can I change my return after it’s been reported?

• When will my order be delivered?

• My order was cancelled. Why am I still being charged?

• Why can’t I pay with Klarna anymore?

• How do I change the card for a purchase?

• How do I log in?

• How can I pay?

• Customer Service

• Why was the One-time card purchase declined?

• What happens if my purchase is for a different amount than the One-time card?

• What if I never use the One-time card and want to cancel it?

• What is a One-time card and how does it work?

• What happens after I‘ve reported my problem?

• What’s the status of the investigation into my problem?

• How long does it take for my problem to be solved?

• Where can I find my payment plan?

• Why do I see two orders in the app when I only placed one?

• How can I report a fraud attempt?

• I don’t recognize a charge, what should I do?

• What is phishing and how can I identify it?

• How can I make a formal complaint to Klarna?

• How do I change my name?

• How do I close my Klarna account?

• How can I merge my Klarna accounts?

• I can't log in, what can I do?

• How can I protect myself against identity theft?

• Is shopping with Klarna safe?

• How can I request the deletion of my personal data?

• Why do I need to verify my details when paying?

• Why is my debt in collection?

• Where can I use Klarna?

• Who can use Klarna?

• Does Klarna charge an annual fee?

• Why was I charged a late fee?

• What is Pay in 3 instalments?

• What happens if I can’t pay on time?

• How can I avoid late fees?

• Why was the first instalment of my payment plan higher?

• Why did Klarna charge me twice?

• I have a payment due, but get an error message when I try to pay, what can I do?

• Account & settings

• Cancellations

• Data protection

• Declined purchase

• Declined Purchase

• Deliveries

• Delivery & returns

• Fraud & security

• How to use Klarna

• Login

• Manage account

• Manage payments

• Manage refunds

• One-time card

• Payment issues

• Payment options

• Payments

• Prevent fraud

• Problem resolution

• Products & services

• Refunds

• Report fraud

• Returns

• Spending limit

Klarna shops

• Klarna shops

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• Beauty

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Business

• References

• On-Site Messaging

• Express button

• Business

• How can I let my customers know about flexible payment options with Klarna?

• What do I need to do for my brand to shine in the Klarna app?

• How do I make sure Klarna uses my logo in customer communications?

• What assets can I add in Branding?

• Can I edit the social media images to customize it for my brand?

• Why should I announce to shoppers that I’ve launched with Klarna?

• What is Grab-and-go marketing?

• I’ve customized my messages but I still see the old design on my site. What should I do?

• The loading time seems to be slow, is that normal?

• Why is On-site messaging not showing on my page?

• Is the landing page (data-key=”info-page”) a dynamic or static page?

• Does On-site messaging support mini-cart or pop-cart pages?

• What aspects of the message(s) can I customize?

• What kind of messaging is currently supported and where can I place it on my website?

• How can I add users to Disputes?

• How can I sign up to Disputes?

• What are merchant reversals?

• What are my merchant responsibilities in case of a dispute?

• What is Klarna’s shipping policy?

• What happens when a customer makes a return?

• What do I do with a returned order?

• What do I do when I can't deliver all the products to the customer in one go?

• What do I need to do when there is a delivery delay?

• How do I remove a user in the Merchant portal?

• How do I add a user in the Merchant portal?

• How do I change an administrator for my Merchant portal account?

• What are the different types of user permissions?

• How do I enable email notifications for new disputes?

• How do I enable email notifications for new orders?

• What can I do in the Settings section?

• How do I update my risk email address?

• How do I update my brand/business name?

• How do I add a logo to statements?

• How do I update my e-commerce store URL?

• How do I update my business address and contact information?

• What happens to my payouts while my new bank account details are being updated?

• How do I change the customer's billing and shipping address?

• My customers' details are correct, but they still can't pay with Klarna. What's next?

• When should I postpone an order's invoice due date?

• Why is a customer denied by Klarna?

• How do I resend an invoice to a customer?

• What is the customer's late fee and can I remove it?

• Why are my payouts suspended?

• How do I change my bank account details?

• When do I get paid for an order?

• Why is there a payment delay in my payouts?

• What is my payout schedule?

• Why is there a payout report in the Merchant portal but no payouts made?

• How are fees calculated?

• How does Klarna handle Sales tax on orders?

• Where can I get information about my payout?

• How do I register a returned order?

• What to do if a customer pays me directly?

• When will a customer receive the refund?

• How do I remove an item from the customer's order?

• Why is my customer's order canceled by Klarna?

• What is a dispute and how does Klarna help solve it?

• How do I cancel an order in the Merchant portal?

• How do I refund an order?

• What does 'Expires soon' mean?

• What can I do with an expired order?

• What is the order's expiration date and how can I extend it?

• What happens with a customer's payment when an order expires?

• Does Klarna communicate stop requests to customers?

• What is a 'Stop request'?

• What do the different order statuses mean?

• Where can I find the orders in the Merchant portal?

• What do the different order details mean?

• How do I disable two-factor authentication (2FA)?

• Why do I need two-factor authentication (2FA) enabled?

• How do I get support in the Merchant portal?

• What features are available in the Merchant portal?

• How do I change the language in the Merchant portal?

• How do I log into the Merchant portal?

• What is the Merchant portal?

• Can I define multiple filters while searching for information?

• How do I read log entries?

• How do I add the Klarna API credentials to my BigCommerce store?

• How do I integrate my BigCommerce store with Klarna?

• How do I integrate my WooCommerce store with Klarna?

• How do I troubleshoot Shopify errors?

• How do I integrate my Shopify store with Klarna?

• What platforms do you work with?

• I believe my API credentials are being misused. What should I do?

• How do I fix the error message '401 Unauthorized' in the checkout?

• My API credentials don't work. What should I do?

• I’ve lost my Klarna API credentials. What should I do?

• What are the Klarna API credentials and how do I use them?

• Why am I sent back to the shopping cart when I try to complete the purchase in the checkout?

• What is the username and password I need to add in my platform?

• The integration is not working. What should I do?

• How do I integrate Klarna?

• How does the integration process work?

• When can I start integrating Klarna?

• Where do I find and generate Klarna API credentials?

• What is Pay in 3?

• What is Klarna Payment?

• What is an uncaptured order?

• What is a captured order?

• Who is an authorized signatory?

• Who is a Klarna account owner?

• What is a payment service provider (PSP)?

• What is a merchant ID?

• What is an administrator in the Merchant portal?

• How much does it cost to use Klarna?

• When do I need to transfer my contract?

• Is there a binding period for my contract?

• How do I cancel my Klarna application?

• How do I add new or additional products?

• Can I change the details in my Klarna application?

• Where do I find my contract?

• Do I have a contact person?

• Why did I receive an email regarding the company's majority owners?

• What is required to work with Klarna?

• Are there any restrictions on what I can sell through Klarna?

• In which countries can I use Klarna?

• How do I get started with Klarna?

• Who does Klarna work with?

• Merchant Support

• Why did we receive an email from the customer that wasn’t sent from their private email address?

• What do we do when we receive a customer email sent from the Klarna app?

• Account & business details

• Branding

• Canceled orders

• Customer payments

• Deliveries

• Delivery & returns

• Disputes

• Disputes access

• Expired orders

• Features & support

• Getting started

• Grab and go marketing

• Integrating Klarna

• Integration

• Intro to Klarna

• Intro to Merchant portal

• Klarna API credentials

• Klarna glossary

• Login & access

• Logs

• Manage business details

• Manage disputes

• Manage payment details

• Marketing

• On-site messaging

• Order details

• Order statuses

• Orders & refunds

• Payment methods

• Payment solutions

• Payments

• Payout schedule

• Platforms & partners

• Products & services

• Refunds

• Retailer resources

• Returns

• Settings & notifications

• Shipping policy

• Statements

• Two-factor authentication (2FA)

• Your account

• Your contract

Klarna's Buyer Protection Policy for Consumers

• Klarna's Buyer Protection Policy for Consumers

Klarna app

• Klarna app

My data protection rights

• My data protection rights