Troubleshooting:

• Klarna is connected but you can’t use it to accept payments” error

This error is most often caused by the Klarna API credentials not connecting properly during the integration process. 

Follow the steps in the

• “Option Not Available” error

This message means that this customer is unable to use Klarna at this time and  due to a variety of reasons, including:

• Wrong country. Only customers in countries where the merchant is registered with Klarna will be able to complete an order. (e.g. If a merchant signs up for Klarna US, only customers with US billing addresses will be able to use Klarna on that store’s website.)

• Wrong currency selected. Klarna is only able to accept purchases in the same currency as the Shopify store’s base currency.

• Wrong location. Not all Klarna products are available in all states. The customer may be using a billing address located in a restricted area.

• Fulfillment error email from Shopify

This is typically because the order status in Shopify does not match the order status in Klarna. The order may already be captured in the Klarna Merchant Portal, or the order may have expired.  Please review the order in both your Shopify admin tool and the Klarna Merchant Portal to determine the cause of the error. 

 For other known constraints, please visit our