In the event of a dispute you have several key responsibilities:

• Respond promptly to dispute requests from Klarna, providing all requested information within the specified timeframe to avoid chargebacks.

• Manage disputes through the Dispute Hub if onboarded, ensuring complete and detailed information is provided.

• Provide valid proof of delivery for disputes related to goods not received.

• Follow the Merchant Protection Program guidelines, maintaining proper documentation for all transactions.

• Confirm receipt of returned items and adjust invoices or provide solutions like replacements or refunds.

For more detailed guidance, refer to the