Why was my customer’s order attempt denied by Klarna?
Some customers fail the credit check and can’t complete the purchase using Klarna. Different factors are being assessed in real time to help our customers balance debt risk and stay on top of their spending.
If a customer is denied, double-check that they entered all given information correctly.
Contact Merchant support
Do you want to start selling with Klarna?
Already a Klarna merchant?
✓ Sign in to the Merchant Portal to take control of your orders, payouts, bank details, disputes, and more.
✓ Chat with Merchant support for expert help.
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