Most asked questions
How do we add users to Klarna Online?
Log in to Klarna Online and click on the button “Users” in the left menu. Choose “Add users” and type your colleague’s e-mail address and choose which role you want to give the user. An e-mail regarding activation of the user will be sent to the specific e-mail address including instructions on how to activate the account. Explanation of the user roles can be seen in our manual.
We have lost our monthly/yearly invoices from Klarna, can you send us a new one?
Your monthly/yearly invoices are available for you in Klarna Online. Log in, click on the button “Display e-store” in the left menu, scroll down to the bottom of the page and click on the button “Search Klarna invoices”. You will find a history of all your invoices from Klarna on this page. All available for printing.
Why has our customer been denied by Klarna?
When a purchase is made, Klarna makes a micro-credit check of the customer where we are able to get enough information to decide if we want to approve or deny the purchase. The customer will receive an answer if the purchase is approved or not within a few seconds. You can always refer your customer to Klarna’s Customer Service if they want to know why the purchase has been denied.