If you receive an email or see a charge linked to Klarna that you don’t recognize, report the unauthorized charge to us.

• You are the only person in your household who has used your account to shop

• You did not select Klarna at the checkout on a store’s website without noticing

• You did not receive an order confirmation or email from Klarna on or around the date of the purchase

• It‘s not a charge for a previous order that has been billed separately

• It’s not a possible authorization hold for a pending purchase

If you still do not recognize this Klarna purchase and you believe you may be a victim of identity theft, report it to us directly in the app or by contacting our customer service.

• How can I report a fraud attempt?

• Why do I need to verify my details when paying?

• How can I protect myself against identity theft?