Feedback and complaints

I have some feedback and ideas on how you could improve your service

At Klarna, we value our customers’ opinions because we always strive to develop our services. We want to know what you think and appreciate feedback on how you experience our products and services. Your feedback will be reviewed and evaluated by the team responsible for the product or service in question. Please email our

Customer Service Department

and let them know that you wish to leave feedback for our consideration.

I am dissatisfied – How can I make a complaint?

Everyone has the right to expect a good service and to have things put right if they go wrong.
If you are dissatisfied, please contact Klarna’s

Customer Service Department

first. They want to sort out problems or misunderstandings that have arisen and they can also take your views further, and, if still needed, register a complaint on your behalf. If you still wish to register a complaint towards Klarna, you can submit this directly to

service@klarna.co.nz

. We will try to solve your complaint as soon as possible.

Not satisfied with the outcome of your complaint?

We take every complaint seriously and will always try to reach an acceptable outcome, however if you are not satisfied with how Klarna handled your complaint, you can always contact the Financial Services Complaints Limited (FSCL) using the contact details below;

http://www.fscl.org.nz

Email:

info@fscl.org.nz

Phone:

0800 347 257

Postal address: PO Box 5967, Wellington 6140

FSCL’s service does not cost you anything.

Hardship: If you are unable to pay us on time and you find yourself in financial hardship, please contact us at

customerservice@klarna.co.nz