Merchant Portal

How can we see the status of a statement? | What is the Merchant Portal? | How do we log in to the Merchant Portal? | How do we postpone the due date on a statement? | How do we remove an order in Merchant Portal? | How do we add products, fees, or discounts to an order? | How do we capture (or acknowledge) an order in the Merchant Portal? | How do we resend an updated statement to the customer? | How do we send an updated statement which the customer disputed? | How do we update the address on the statement? | A customer has paid us but should have paid Klarna. How do we resolve it? | How do we remove goods and register partial refunds in the Merchant Portal? | How can we see the transactions in each payout? | What does the payout report include and where can we find it? | How do we generate summary reports? | What is a registered user? | How do we add a new user? | How do we remove a user? | How do we reset passwords? | How do we activate a new user in the Merchant Portal? | Which access rights do the different user roles have? | How do we add a logo to our statements? | How do I change my bank account details? | What is the Settings app? | What is the Products app? | What is the Settlements app? | What is the Orders app? | What is the Seller app? | What is an app in the Merchant Portal? | What is the Users app? | What does an expired order mean? | What is the Branding app? | What does a captured order mean? | How do I capture an order if only part of the order is in stock? | Where can I find my payout? | How can I remove an order? | Where can I find my orders? | How do I remove a user? | How can I add a user in the Merchant Portal? | How can I remove an invoice? | How is Merchant Lending loan repaid? | How will I receive my login credentials for the Merchant portal? | How can I see the order history? | Where can I find the outstanding balance of my loan? | How can I change the Merchant Portal language? | How do I register a returned order? | How do I add a logo to customer invoices? | How can I remove an item from a customer’s order?