Need more assistance?

Please complete the form below and we will be happy to help you as soon as we can.

For more information regarding the handling of personal information, click

For an immediate response, please

For queries concerning your goods, for example merchandise or returns, please contact the e-store where you placed your order.

All fields marked with an * are required.

What is your question about? *

This is the eight digit alphanumeric code that can be found in the payment instructions email or letter we sent to you.

For enquiries concerning payment or refunds, we would kindly ask you to provide us with a print screen or photo of your bank statement, showing the payment in question. The following information needs to be displayed clearly:

Bank account holder
Account number to where you transferred the payment
Amount transferred
Transaction date
Reference number used

Please note, that as a payment provider, Klarna can only assist with payment related queries. Should you have any questions regarding the goods (e.g. delivery, returns etc.) please contact the e-store you purchased from directly, to ensure you get the quickest and best support experience.

Full Name *

Email *

Postcode *

Phone number

Statement number

Describe your errand here *

Upload files here

By submitting information, I agree to Klarna's handling of

personal data

To: customer@klarna.co.uk

Choose your language and region

Klarna is available around the world with a variable offering, choose one that suits you best.

Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.

Cookie policy

Sitemap

Klarna.com