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How it works
Ask our AI assistant anything, in any language, 24/7. If you need help with your account and transactions, sign in first and you can choose to chat with a live customer service representative or call us.
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Our AI assistant speaks any language of your choice and solves over 300,000 customer queries every week.
Chat with us
You can speak to a customer service representative at any time. We're available 24/7 to support you via live chat.
Call us
Need to talk to us? We’re just a phone call away. Simply request a phone call in the chat or click the "Contact us" button below.
Frequently asked questions
- I need support to manage my debt - what resources are available to me?
- What happens if I request a payment holiday?
- Will I be charged a fee and interest if I need a payment holiday?
- How does a payment holiday impact the use of Klarna?
- Will my credit score be negatively impacted by my payment holiday?
- My payment holiday is coming to an end, what happens next?
- What happens if I don’t pay for my order?
- How do I return my order?
- What happens when I report a return?
- Can I change my return after it’s been reported?
- How long does it take for my return to be registered?
- Why did I receive a reminder after returning my order?
- My return hasn’t been registered, what should I do?
- What’s the status of the investigation of my return?
- Why was the investigation of my return closed, even though my return hasn’t been registered yet?
- How do I return an order purchased with a gift card?
- What happens after I‘ve reported my problem?
- What should I do if the store doesn’t respond?
- How long does it take for my problem to be solved?
- What’s the status of the investigation into my problem?
- My problem has been solved, what should I do?
- Why was the investigation of my problem closed, even though my problem has not been solved yet?
- Who can use Klarna?
- Where can I use Klarna?
- How much am I eligible to spend?
- Does Klarna perform a credit check and will this affect my credit score?
- Can I use Klarna to purchase gift cards?
- Does Klarna charge an annual fee?
- Why can’t I make a payment to Klarna whilst traveling abroad?
- How can I make a formal complaint to Klarna?
More ways we can help
Privacy policy
Learn how we handle your data and keep your personal information safe.
Security at Klarna
Learn how we handle your data and keep your personal information safe.
Buyer protection
Shop with confidence knowing Klarna has your back in case of issues.
Solve your problems with the Klarna app
Track your delivery, handle returns and manage your payments in the Klarna app. Get 24/7 help in our chat, come and go, you’ll never miss a message.
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