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  1. Klarna
  2. Customer Service
  3. Payments

Payments

  • How can I pay?
  • When is my payment due?
  • Has my payment been received?
  • What happens if I can’t pay on time?
  • How can I extend my due date?
  • How do I change the card for a purchase?
  • I need support to manage my debt - what resources are available to me?
  • What happens if I request a payment holiday?
  • Will I be charged a fee and interest if I need a payment holiday?
  • How does a payment holiday impact the use of Klarna?
  • Will my credit score be negatively impacted by my payment holiday?
  • My payment holiday is coming to an end, what happens next?
  • What happens if I don’t pay for my order?
  • Why did Klarna charge me twice?
  • Where can I find my payment plan?
  • Why do I see two orders in the app when I only placed one?
  • I have a payment due, but get an error message when I try to pay, what can I do?
  • Why was my Financing payment not debited automatically?
  • Why is my debt in collection?
  • Why can’t I pay with Klarna anymore?
  • How can I get approved to pay with Klarna?
  • Why was the One-time card purchase declined?
  • What data is used by UK banks and financial institutions in their lending decisions?
  • My purchase was denied, why do I still see a transaction to Klarna on my card?