Has my payment been received?

Wait 3 days before checking if your payment made in the app has been registered. To confirm receipt of your payment or to track your payment status

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We will always send an email confirmation and SMS for all payments received, but download our app for notifications and payment status updates in real-time.

I paid by manual bank transfer

Payments made by manual transfer take a few days to process.
If you paid the invoice manually, you might receive a payment reminder while your payment is processing. This sometimes happens if you’ve made a payment close to the due date – if you’ve already paid you can ignore the reminder.

My payment has not been received

  • The amount has been withdrawn from your bank account

  • The payee is Klarna and the submitted payment information is correct

  • Check you didn’t mistakenly pay the store directly. If so, contact the store for a refund because your Klarna statement will remain pending and must be paid.

If after 3 days your withdrawn payment has not been processed please let us know:

  1. Go to

  2. Select the order you’ve paid

  3. Tap Report a problem and select Payment not registered and follow the prompts to pause your statement.

Please keep proof of your payment, such as a screenshot or the payment reference number. You will receive an email from us whilst your statement is paused.

for payment information and updates about your reported problem.

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