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How can I report a fraud attempt?

If you are concerned that you may be a victim of fraud, you can immediately pause your payments by reporting the unauthorised purchase in the app:

  1. Log in to the

  2. Tap Payments and select the unauthorised purchase

  3. Select Report a problem and choose I suspect identity theft

  4. Follow the prompts to submit your claim

  5. Your payments will be paused while we investigate on your behalf

If you don’t have the app contact us directly.

Note: Pay attention to Klarna communications after your report since we might reach out if we need more information

Should I also report it to the authorities?
​​Yes, if you believe an unauthorised purchase has been made in your name, you should report this first in the app and immediately after to the authorities.

Additional actions:

  • Report the related card or transaction to your issuing bank

  • Provide us with your Police report case number as soon as you get it

Read

 to learn more about how we protect you from purchases or charges made without your authorization.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.