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How do I inform Klarna about a personal issue (bankruptcy, a trusteeship or a deceased person)?

We understand that this can be a difficult time and we are here to help! Please provide all required information in

, to start the process.

What will I need?

  • Your details (such as name, contact details, date of birth)

  • Account owner’s details (if you are not the account owner)

  • Evidence supporting your request

What happens next?

Once the information has been reviewed, we’ll contact you to discuss the next steps.

Still need help?

Get assistance with your purchases, account, and more.

Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.