If you haven’t received the items purchased with your gift card, or there is something wrong with the order, contact the store.

Good to know: 

• It is only the store that can answer questions about items purchased with a gift card.

• Gift cards are non-refundable, which means your payment plan will continue as scheduled.

• Our customer service agents are not able to cancel, refund, or adjust gift card amounts.

• Read the store's gift card Terms & Conditions

My gift card does not work

Let us know what the problem is by submitting the information in the app:

1. Log in
   to the app

2. Tap Report a problem to pause your upcoming payment

3. Keep an eye on the app for updates on the status of the investigation

Can’t find your gift card in the app?

1. Log in the

   app

2. Select Gift cards from your Wallet

3. Tap View all and scroll to view your cards
   

When shopping online, enter the gift card number and PIN in the gift card section in the store’s checkout. If you’re shopping in-store, provide the gift card number and PIN to the cashier.

Related articles 

• What happens after I‘ve reported my problem?

• How do I return an order purchased with a gift card?