You’ve taken a great first step by searching for additional support.

You can contact not-for-profit organisations offering free, confidential and impartial advice.

• Money Debt Advice Locator
  – for guidance on where to get free and immediate debt advice. The
  Money Helper
  website, run by the UK Government’s Money and Pension Service, can direct you to a debt adviser straight away by telephone or you can get support online. They also offer free, impartial advice on managing your money, dealing with debt and avoiding financial scams.

• StepChange Debt Charity
  – For free and impartial debt advice
  use their online portal
  or call 0800 138 1111.

• Citizens Advice
  –  For free and impartial consumer advice on debt and other topics, visit your local Citizens Advice or visit the website. 

• AdviceUK
  – Member centres offer debt advice, including specialist advice for minority communities and people with disabilities. While the website is predominantly for the centers themselves, through their member portal you can search for support in your area, related to your specific needs and concerns.

• Christians Against Poverty
  – Select the link and search your postcode for free debt advice near you, and then call 0800 328 0006 for further support.

• National Debtline
  – For free guides, factsheets, tools and debt advice in England, Wales or Scotland, select the link or call 0808 808 4000.

Free debt advice is available to you, if you search for support separately and the advice comes with a charge, consider if you’re getting value for money. 

Klarna supports CALM (Campaign Against Living Miserably). CALM’s aim is to empower those around us – whether that’s our parents, siblings, partners, friends or colleagues – to share their experiences and get any help they need before anyone reaches the point of crisis. CALM runs a free and confidential helpline and webchat 7 days a week from 5pm to midnight, for anyone who needs to talk about any of life’s problems. If this sounds helpful we encourage you to visit

Also, you can contact us so we can provide you with personalized support. You can also nominate someone, such as a family member or civil partner, or a person of trust to speak or correspond with Klarna on your behalf (this is known as Third Party Authority).

Do not ignore the problem. We’re here to help and we encourage you to explore the range of resources available that might help you to regain control.