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There’s something wrong with my order. Do I have to pay?

No, you do not need to pay for items that you did not order, are faulty, or broken. Please contact the store and follow their instructions if there is something wrong with your order.

Let us know that there’s something wrong with your order:

  1. Go to

    Payments
    and select the order you want to cancel

  2. Tap Report a problem

  3. Select the option that suits you best and follow the instruction to pause your payments

By doing this, your payment plan will be paused until you’ve resolved the issue with the store. You can

check the status
of your reported problem on the details page of your purchase. Keep in mind that Klarna manages your payment while the store is responsible for all other aspects concerning your order.

Good to know: Keep an eye on your email inbox as we may contact you after 21 days to request additional information.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.

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