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Where can I find my payment plan?

To view all your payment plans:

  1. Go to

    Payments
    to see your orders

  2. Select an order to view your payment plan

We’ll also send you an email with the payment plan when the store ships your order. If you don’t see an email from Klarna in your inbox, make sure to check your spam folder as well.

I still can’t find my payment plan

If you don’t see the order you are looking for in the app:

  • Verify you logged in with the same email address you used to place the order

  • Check you received the confirmation email from the store and log in with that linked email

  • Chat
    with our customer service to change the email address connected to the order

We recommend always using the same email address when shopping with Klarna.

Good to know: If you place an order by signing up with Apple ID with a hidden email address you won’t be able to see the order in the app as it is linked to a random email address. Chat with our Customer Service to change the email address linked to the order.

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Copyright © 2005-2024 Klarna. Klarna Financial Services UK Ltd is authorised and regulated by the Financial Conduct Authority (“FCA”) for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Payment Services Regulations 2017 (firm reference number 987816). Klarna Financial Services UK Ltd offers both regulated and unregulated products. Klarna’s Pay in 3 instalments and Pay in 30 days agreements are not regulated by the FCA. Incorporated in England (company number 14290857), with its registered office at 10 York Road, London, SE1 7ND.

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