There could be different reasons why your Financing payment was not automatically withdrawn:

There is no active direct debit mandate
Without an active direct debit mandate, Klarna does not have the authorisation to automatically debit your bank account. Ensure you have connected an active direct debit mandate to your bank account.

1. Navigate to Control center

2. Select

   Payment methods

3. Tap Connect a bank account

4. Enter your bank details and complete the steps to link your direct debit mandate

You’ve reported a problem
If you’ve reported a problem for your order the payment is automatically paused and no longer due until the investigation is closed.

You’ve made a manual payment
If you’ve made a manual payment that is either equal to, or more than the amount on your monthly statement, the automatic payment is not triggered.

Has the length of your loan been adjusted?

If a complaint has been raised on your behalf, which resulted in a balance adjustment against your loan, the adjustment is made to the last instalment(s) of your loan.

If the amount exceeds the monthly amount, the last instalment(s) is removed. Depending on the size of the adjustment, it could have led to the loan being fully paid. The automatic payment may therefore not have been debited.

Log into view your account, or if you have any questions about any of these reasons or further issues contact us.