Do you have a query about your Klarna Loan?
Please note that effective 8 February 2024, all active Klarna Loans have been transferred from Klarna to Jefferson Capital International Acquisition. You will have received a letter from CARS/CRS in May 2024 if this applies to your loan agreement. More information regarding the transfer and what it means for you can be found below:
From 8 February 2024, all active loans will be transferred from Klarna to Jefferson Capital International Acquisition. This does not affect your rights, obligations or liabilities under your existing loan account. You will be notified via a letter from CARS or CRS if this applies to your loan agreement(s).
If you receive a letter from CARS or CRS notifying you that this transfer applies to you, then the remaining balance outstanding on your loan remains the same but is now owed to Jefferson Capital, and collected by Creditlink Account Recovery Service (CARS) or Collection Recovery Services (CRS) on behalf of Jefferson Capital. Your existing payments are still due but will be redirected to CARS or CRS.
CARS and CRS are authorised and regulated by the Financial Conduct Authority and act on behalf of Jefferson Capital.
If you receive a letter from CARS or CRS notifying you that the transfer applies to your loan agreeement(s), then up until 14 June 2024, you can contact Klarna customer services at 0333 321 6080, Monday to Friday 9:00 am to 5:30 pm (excluding bank holidays). From 12 February 2024, you will need to contact CARS or CRS. Further information will be sent to you in writing by JCIA, who can be contacted at the following contact information:
Phone: 0333 136 3349
Email:
Post: PO Box 6520
Basingstoke
Hampshire
RG21 4UY
If you are struggling to make a payment or experiencing financial hardship there are a number of recommended not-for-profit organisations offering free, confidential and impartial advice.