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Log in to manage your orders, payout reports, store statistics, and general settings.
In order to process your refund please complete the information below:
Personal InformationAll fields marked with an * are required.
You’ll find your Klarna order reference number in your email confirming your purchase with Klarna or in the Additional info section of your order in the Klarna app labelled ‘order reference’.
If you are seeking a refund for an overpayment of your Klarna financing account, please enter your financing account number instead of the Klarna order number. You’ll find your account number at the top right-hand corner of your monthly Account summary.
For an answer to the question ‘How and when will I receive my refund’, click
Detailed account information can be found on your bank statement, or on your bank's app/online portal. Alternatively contact your bank to obtain your International Bank Account Number (IBAN).
Please ensure the account details are correct before submitting the form. If you are unsure about your account details, check with your bank before submitting.
Do not enter any card details in the form.
Refunds can take up to 14 days.
Bank Details
File Attachment
If the amount exceeds £3000 a bank statement or receipt of the payment is required. The statement / receipt must include the following information:
Payment date
Account numbers of both the account from which the payment was sent and the account into which the payment was made
Payment amount
Payment reference number
By submitting information, I agree to Klarna's handling of personal data.