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• BigCommerce

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• Onboarding

• Merchant Support

• Do I have a contact person?

• Does Klarna have an integration guide?

• What does "We need to check your business details manually" mean?

• What is AML and why do I need to fill it out?

• What is needed for you to activate my store for sales and to have my integration approved?

• What is Klarna Checkout?

• What is Klarnas payment methods as separate products?

• What is Klarna In-store?

• What is required to use In-store?

• What details are needed in order for the agreement to be approved?

• How do I pay Klarna's fees?

• What languages are Klarnas agreements available in?

• Is there any restrictions on what i can sell through Klarna?

• Can I sell to other companies through Klarna?

• What is the difference between Klarnas products?

• What can we answer when the customer asks about the remaining amount to pay?

• How do I resend an invoice to a customer?

• How do I post pone the due date for an order that will be delayed?

• How do I change a customers billing address?

• Why can't the customer complete their purchase?

• How can I remove an item from a customer's order?

• What happens when the customer makes a return?

• Can I remove a customers reminder fee?

• How can I market Klarna in my physical store?

• How do I add a logo to customer invoices?

• How can I change the Merchant Portal language?

• How do I register a returned order?

• Where can I find the outstanding balance of my loan?

• How can I see the order history?

• How will I receive my login credentials for the Merchant portal?

• How do I remove a user?

• How can I add a user in the Merchant Portal?

• How can I remove an invoice?

• How can I remove an order?

• Where can I find my orders?

• Where can I find my payout?

• How do I capture an order if only part of the order is in stock?

• What does a captured order mean?

• What does an expired order mean?

• What is the Branding app?

• What is the Users app?

• What is the Settlements app?

• What is the Orders app?

• What is the Seller app?

• What is an app in the Merchant Portal?

• What is the Products app?

• What is the Settings app?

• Is there a binding period for the agreement?

• How can I start selling with Klarna?

• Where can I find my agreement?

• In what languages are Klarna's agreement available?

• How can I start selling to other countries?

• How do I add new or additional products?

• How can I upgrade to a new version of Klarna?

• How do I sign up with Klarna?

• How can I change the Administrator?

• How do I change my bank account details?

• When do I need a transfer agreement ?

• Why is my IBAN needed for my Klarna agreement?

• When will I receive my payouts?

• What is AML and why do I need to complete this form?

• What is an Administrator?

• What is a payment service provider (PSP)?

• We have received a warning stating our agreement will be cancelled if we do not respond to the email concerning our company’s beneficial owners, but we did not received an email. Can you resend it?

• We have received a reminder regarding questions about our company’s beneficial owners but did not receive the initial e-mail. Can you resend it?

• Why did we receive an e-mail in the “wrong” language?

• We have received two e-mails regarding our company’s beneficial owners, but have only answered one of them. Do we need to answer both?

• Why did we receive an error message when we attempted to complete the form concerning our company’s beneficial owners?

• What is PEP?

• I am not able to supply information regarding our company’s beneficial owners. Can you request this information form my colleague instead?

• How can we be sure that the email “Klarna needs information regarding your company's beneficial owners” has been sent by Klarna?

• It does not feel safe submitting information regarding our company’s beneficial owners on the internet, what should I do?

• What does the e-mail regarding our company’s beneficial owners have to do with laws against money laundering?

• Our Klarna Sales Representative has information regarding our company’s beneficial owners. Can you get this information from them?

• We previously answered questions concerning our company’s beneficial owners when we signed our agreement with Klarna. Do we have to answer these questions again?

• Why does Klarna require the information in the e-mail “We need information regarding your company's beneficial owners”?

• We want to transfer our agreement to another company. How do we do it?

• We have changed our organisation number. How do we update it?

• How do we add a logo to our statements?

• How do we update our contact details on the statements addressed to our customers?

• How do we update our contact details?

• How do we remove a user?

• How do we reset passwords?

• How do we activate a new user in the Merchant Portal?

• Which access rights do the different user roles have?

• How do we add a new user?

• What is a registered user?

• How can we see the transactions in each payout?

• What does the payout report include and where can we find it?

• How do we generate summary reports?

• When do we receive the payment for our sales?

• How do we send an updated invoice which the customer has disputed?

• How do we remove goods and register partial refunds in the Merchant Portal?

• What should we do if a customer disputes their statement?

• We are waiting for a return - what should we do with the invoice?

• The customer is wondering how much is left to pay. What should we answer?

• A customer has paid us but should have paid Klarna. How do we resolve it?

• How do we update the address on the statement?

• How do we send an updated statement which the customer disputed?

• How do we resend an updated statement to the customer?

• How do we postpone the due date on a statement?

• How do we remove an order in Merchant Portal?

• How do we add products, fees, or discounts to an order?

• How do we capture (or acknowledge) an order in the Merchant Portal?

• How do we know when and which of the fraud and shipping policies we should use?

• Where do we find the shipping policy?

• Where do we find the fraud policy?

• How do we log in to the Merchant Portal?

• What is the Merchant Portal?

• When will the customer be refunded after we registered a return?

• Is Klarna regulated by a financial authority?

• What goods can’t be sold under a Klarna agreement?

• What does Klarna cover in terms of fraud risk?

• If a customer chooses Pay later, when will we receive payment from Klarna?

• What currencies are accepted in the Klarna Checkout?

• Vend

• Shopify 2.0 report

• Shopify

• Payment methods

• Global-e

• Digital River

• Retail insider

• Worldline

• How can we see the status of a statement?

• References

• Partners

• Subscriptions

• WorldPay

• ACI Worldwide

• Stripe

• Primer

• Wix

• Luxury

• On-Site Messaging

• Express button

• Business

• Reach our shoppers

• Browser Extension

• In-store

• CRM Campaigns

• Affiliate Marketing

• Marketing solutions

• Checkout

• Klarna CSS

• Point of sale

• Creator Platform

• In what countries can I use Klarna?

• Creator platform

• Ads and Sponsored Content

• Why did we receive an email from the customer that wasn’t sent from their private email address?

• What do we do when we receive a customer email sent from the Klarna app?

• Instalments

• Financing

• Virtual shopping

• Pay in 30 days

• Klarna Payments Integration

• Other Klarna Integrations

• When can I start integrating Klarna?

• What are Klarna API Credentials?

• Where do I find and generate Klarna API credentials?

• How do I integrate Shopify with Klarna?

• How do I troubleshoot Shopify errors?

• Shopify On-Site Messaging

• How do I integrate WooCommerce with Klarna?

• How do I troubleshoot WooCommerce errors?

• WooCommerce On-Site Messaging

• How do I integrate Magento with Klarna?

• Magento On-Site Messaging

• How do I integrate Wix with Klarna?

• Wix FAQs

• How do I integrate BigCommerce with Klarna?

• What other platforms do you support?

• What is a Klarna Playground account?

• Signing up

• Uses

• Is Klarna working in my checkout?

• What is On-Site Messaging?

• Why does the messaging change?

• Can I customise the message that is displayed?

• What aspects of the design can I cusomise?

• Administration

• Agreement questions

• API Credentials

• Customer related cases

• Integration

• Marketing

• Merchant Portal

• Platforms and Partners

• Sell with Klarna
  ma

• Technical and Integration

• Testing Klarna

About us

• Corporate governance

• Think tank

• About us

• Contact

Customer Service

• How can I add, remove or change my card or bank account?

• My order was canceled. Why am I still being charged?

• When is my payment due?

• I haven’t received my order. Do I have to pay?

• There’s something wrong with my order. Do I have to pay?

• Has my payment been received?

• Why are not all payment methods available at the checkout?

• My payment holiday is coming to an end, what happens next?

• Will I be charged a fee and interest if I need a payment holiday?

• How does a payment holiday impact the use of Klarna?

• How do I log in?

• My purchase was denied, why do I still see a transaction to Klarna on my card?

• What data is used by UK banks and financial institutions in their lending decisions?

• What happens if my purchase is for a different amount than the One-time card I created?

• What if I never use the One-time card and want to cancel it?

• Why was the One-time card purchase declined?

• How can I change my email address?

• I need extra support to help manage my finances. What resources are available to me?

• How can I extend my due date?

• How can I get approved to pay with Klarna?

• Why can't I pay with Klarna anymore?

• How can I pay?

• What happens after I‘ve reported my problem?

• What’s the status of the investigation into my problem?

• How long does it take for my problem to be solved?

• My problem has been solved, what should I do?

• Why was the investigation of my problem closed, even though my problem has not been solved yet?

• What should I do if the store doesn’t respond?

• My return hasn’t been registered, what should I do?

• What happens when I report a return?

• Can I change my return after it’s been reported?

• How do I return my order?

• When will my order be delivered?

• How long do refunds take?

• Why did I receive a reminder after returning my order?

• What’s the status of the investigation of my return?

• How long does it take for my return to be registered?

• Why was the investigation of my return closed, even though my return hasn't been registered yet?

• How do I cancel my order?

• When will I receive my Klarna Card refund?

• Why was my Klarna Card purchase declined?

• How do I replace or cancel my Klarna Card?

• How do I pay for my Klarna Card purchases?

• How can I make a formal complaint to Klarna?

• Why was my Financing payment not debited automatically?

• How do I change my name?

• Customer Service

• Why was I denied a Klarna Card?

• Where can I find my payment plan?

• Why do I see two orders in the app when I only placed one?

• How can I report a fraud attempt?

• I don’t recognize a charge, what should I do?

• How do I change my billing address?

• How do I close my Klarna account?

• How can I merge my Klarna accounts?

• I can't log in, what can I do?

• How do I change the card for a purchase?

• What is phishing and how can I identify it?

• How can I protect myself against identity theft?

• Is shopping with Klarna safe?

• How can I request the deletion of my personal data?

• Why do I need to verify my details when paying?

• Why is my debt in collection?

• Where can I use Klarna?

• Who can use Klarna?

• Does Klarna charge an annual fee?

• How much am I eligible to spend?

• Does Klarna perform a credit check and will this affect my credit score?

• What happens if I can’t pay on time?

• What happens if I don’t pay for my order?

• Will my credit score be negatively impacted by my payment holiday?

• What happens if I request a payment holiday?

• What is Financing, and how does it work?

• How do I apply for a Klarna card?

• What is Buy Now Pay Later and how does it work?

• What is a One-time card service and how does it work?

• How does ‘Pay in 30 days’ work?

• Can I pay in-store using Klarna?

• How do I inform Klarna about a personal issue (bankruptcy, a trusteeship or a deceased person)?

• Why did Klarna charge me twice?

• I have a payment due, but get an error message when I try to pay, what can I do?

• Account & settings

• Cancellations

• Data protection

• Declined purchase

• Deliveries

• Delivery & returns

• Fraud & security

• How to use Klarna

• Klarna Card

• Login

• Make & manage payments

• Manage account

• Managing refunds

• One-time card Service

• Payment deferral

• Payment issues

• Payment options

• Payments

• Prevent fraud

• Problem resolution

• Products & services

• Refunds

• Returns

Fraud protection promise

• Fraud protection promise

Sitemap

• Sitemap

Complaints Adjudicator process

• Complaints Adjudicator process

BNPL and the new economic landscape

• BNPL and the new economic landscape

My data protection rights

• My data protection rights

Tracking technology notice

• Tracking technology notice

Virtual shopping

• Virtual shopping

Loyalty cards

• Loyalty cards

Refer your friends

• Refer your friends

In-store shopping

• In-store shopping

Shop with Buyer Protection on every purchase

• Shop with Buyer Protection on every purchase

The App

• Emissions Tracker

• The App

Privacy Notice

• Privacy Notice

Feedback and complaints

• Feedback and complaints

Terms and Conditions

• Terms and Conditions

Shop now, pay later

• Shop now, pay later

Browser Extension

• Browser Extension