Here are some troubleshooting tips for all platforms.

If you can’t see Klarna listed as an option in checkout, it might be because:

• Klarna’s plug-in is not activated

• The page with terms and conditions is not linked

• Another plug-in is disrupting Klarna’s plug-in

• The design of your webshop, meaning your theme, is not compatible with Klarna’s plug-in

If Klarna is showing as an option in checkout, but is unable to complete an order, it might be because:

• Test mode has been turned on, and should be turned off

• Your Klarna API credentials are not entered in the correct location, or have not been entered yet

• An incorrect version of the Klarna plug-in has been installed

For platform-specific guides, check out our

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