Follow the instructions in the pop-up message which appeared at checkout before attempting to make another purchase, if you are not approved to pay with Klarna.

Our automated approval decisions are based on the available customer data, primarily shared by credit bureaus, including information such as if you’ve paid off previous credits on time, or if you have too much outstanding debt elsewhere.

Each purchase attempt generates a new automated approval decision, which is based on

Good to know: Our customer service agents do not have additional information about the automated decline reason, based on credit bureau decision data, and are not able to change or influence the decision.

Prequalification is an estimated amount of how much you can spend at the store based on your credit data. The prequalification plan shown is not a guarantee but an estimation if you are approved at checkout.

Yes. There is no set limit for how many purchases you can have with Klarna.

• Why was my purchase not approved with Klarna?

• Does Klarna perform a credit check on me and will it affect my credit score?

• My purchase was denied, why do I still have a pending authorization hold on my card?

• Why can’t I pay with Klarna anymore?