If you are concerned that you may be a victim of fraud, you can immediately pause your payments by reporting the unauthorized purchase in the app:

1. Go to

   Payments
   and select the unauthorized purchase

2. Select Report a problem and choose I suspect identity theft

3. Follow the prompts to submit your claim

4. Your payments will be paused while we investigate on your behalf

Note: Pay attention to Klarna communications after your report since we might reach out if we need more information

Should I also report it to the authorities?
​​Yes, if you believe an unauthorized purchase has been made in your name, you should report this first in the app and immediately after to the authorities.

Additional actions:

• Report the related card or transaction to your issuing bank

• Provide us with your Police report case number as soon as you get it

Read

• I don’t recognize a charge, what should I do?

• How can I protect myself against identity theft?