Follow these troubleshooting steps before trying again to open a Klarna balance:

Identification verification failed

Ensure your full name, date of birth, SSN and address are entered correctly.

I received an error message

We would not be able to verify your data:

• If your personal information is not yet updated after moving address

• If you are below 18

• If you already have an existing account

• If you entered your full name, date of birth, SSN or address incorrectly

How to try again to open a Klarna balance

1. Log in to the

   app

2. Go to Wallet

3. Select Klarna balance

4. Follow the prompts to Set up your Klarna balance