I can't open a Klarna balance, what can I do?

Follow these troubleshooting steps before trying again to open a Klarna balance:

Identification verification failed

Ensure your full name, date of birth, SSN and address are entered correctly.

I received an error message

We would not be able to verify your data:

If your personal information is not yet updated after moving address
If you are below 18
If you already have an existing account
If you entered your full name, date of birth, SSN or address incorrectly

How to try again to open a Klarna balance

Log in to the
app
Go to Wallet
Select Klarna balance
Follow the prompts to Set up your Klarna balance

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.