What should I do if the store doesn’t respond?

If you have contacted the store to solve your problem but haven’t had any success, you can inform us about your issue by

reporting a problem

for the order.

As soon as you’ve reported your problem your payments are paused. This gives you extra time to find a solution with the store. Ensure to save all relevant documentation. For us to be able to support you, you must provide us with necessary information upon request.

Good to know: Keep an eye on your email inbox as we may contact you after 21 days to request additional information.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.