Feedback and complaints

I have some feedback and ideas on how you could improve your service

We value your feedback at Klarna and are committed to continuously improving our services. We appreciate hearing about your experience with our products and services, as it helps us enhance our offerings. To share your feedback, please contact our

Customer Service Department

and let them know that you would like to provide feedback for our consideration.

I have an issue with my order – What should I do?

If you're facing any problems with your purchase, such as non-delivery, incorrect items, or unacknowledged returns, you can report the issue to us. This will allow time for you to contact the merchant and attempt to resolve the problem. Additionally, you may be eligible for coverage under our Buyers Protection Policy (please refer to the

Policy page

for details). For more information and guidance on reporting and managing order issues, please visit our FAQ section on

Deliveries & Returns

I am dissatisfied with Klarna’s payment products or service – How can I make a complaint?

We understand that sometimes things don't go as planned, and we want to make it right for you.

If you're dissatisfied with your experience using Klarna's payment products or services, please reach out to us. You can find answers to common questions, report problems, or seek additional support through the Klarna app or by logging in to our website. Our dedicated

customer service

representatives will work diligently to resolve any problems or misunderstandings as quickly as possible. If necessary, they can escalate your issue or complaint to the appropriate team for further assistance. We value each and every customer and are committed to providing fair, prompt, and courteous service at all times.

To submit your complaint:

Contact our
Customer Service
(current opening hours can be found on the linked page).
File your complaint with one of our trained Customer Service agents
Provide us with as much relevant information as possible (e.g., your statement reference), to ensure that we can help you as quickly and effectively as possible

We handle all complaints promptly, effectively, and with a positive approach. Our goal is to resolve your complaint during your initial contact with us. If immediate resolution is not possible, we will acknowledge your complaint and strive to investigate and resolve it within 20 business days, whenever feasible.