To remove an item from the order simply log in to the Merchant Portal and go to the Orders app. Open the order and tick the box next to the item you which to remove and then click on “Refund”.

If the quantity of the line item/s is more than one, you must, in addition, specify the value which you wish to refund; ie £5, £10 etc. which you must calculate according to the quantity of items you wish to refund.