What is a dispute and how does Klarna help solve it?

Sometimes simple errors or miscommunications can cause problems with an order. As a result, your customer might open a dispute with us. The easiest way to resolve the dispute is to get in touch with your customer, work things out, and solve the issue together. If you can’t reach a solution, then we’ll step in and help to quickly and effectively solve the dispute.

We keep the dispute process quick and easy. We’ll contact both you and the customer to ask for information such as:

Received return confirmation
Tracking ID
Shipping date

This will help us determine if a dispute is valid or if it should be rejected.

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Monthly financing through Klarna and One-time card bi-weekly payments with a service fee to shop anywhere in the Klarna App issued by WebBank. Other CA resident loans at select merchants made or arranged pursuant to a California Financing Law license. Copyright © 2005-2024 Klarna Inc. NMLS #1353190, 800 N. High Street Columbus, OH 43215. VT Consumers: For WebBank Loan Products (One-Time Cards, Financing, Klarna Card): THIS IS A LOAN SOLICITATION ONLY. KLARNA INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.